Return & Warranty Policy for Nick's Plumbing & Air Conditioning

Thank you for choosing Nick's Plumbing & Air Conditioning for your water heater purchase and installation. Your satisfaction is of utmost importance to us, and we are committed to making your experience smooth and satisfactory. Please take a moment to review our return and warranty policy carefully:

Warranty Period

Our water heaters come with a one-year warranty from the date of installation. If any issue arises with the water heater during this period due to manufacturing defects, we will replace or repair the unit at no additional cost to you. This warranty does not cover damage caused by misuse, neglect, unauthorized modifications, or external causes such as acts of nature.

90-Day Workmanship Guarantee

We take pride in our skilled installation services. If you face any issues related to the workmanship of the installation within 90 days from the date of service, our team will reinspect and address the issue. Any necessary corrections to ensure the installation meets our stringent standards will be performed at no extra cost to you. This guarantee applies only to issues directly related to our installation work and does not cover other pre-existing problems or conditions.

No Refunds on Installed Products

Once the water heater is installed at your premises, it is considered used, and we cannot offer a refund for any installed water heater. However, as mentioned above, if the product is found to be faulty due to manufacturing defects, it will be repaired or replaced under the warranty.

Warranty Claims

If you believe your water heater is faulty within the warranty period, please contact our customer service team promptly. We will initiate the warranty claim process and work diligently to get the water heater repaired or replaced within the stipulated warranty period. Please have your purchase receipt and other relevant documentation ready to expedite the process.

No Refunds on Workmanship

If there's an issue with the installation, we commit to addressing and rectifying it in accordance with our 90-day workmanship guarantee. However, please note that no refunds will be provided for the installation service itself.

Payment Platform Requirement

We currently accept payments through Shop Pay and other payment methods. If any part of our policy conflicts with a platform's requirements, we may consider alternative platforms or methods to ensure we continue serving you seamlessly. Please consult with our customer support for details on accepted payment methods.

Policy Acceptance

By making a purchase from our website or in person, you agree to all the terms and conditions outlined in this policy. We strongly recommend reading this policy in full before making a purchase. If you have any questions, concerns, or need further clarification on any part of this policy, please don't hesitate to contact us.

Your trust and satisfaction are our priority, and we thank you for choosing Nick's Plumbing & Air Conditioning. We look forward to serving you with excellence and integrity.